Legal

Welcome to Hands of Morocco’s Shipping & Delivery Policy. This detailed guide is integral to our Terms of Service and elaborates on our commitment to ensuring a seamless shipping and delivery process for our valued customers. Understanding our shipping practices is essential before making a purchase, ensuring clarity and satisfaction.

Your Shipping Options at Hands of Morocco

We at Hands of Morocco are dedicated to ensuring the prompt and efficient delivery of your purchases. To accommodate various needs and preferences, we offer a range of shipping options:

Complimentary Shipping

We are delighted to offer complimentary shipping on all orders exceeding €150, aiming to enhance your shopping experience with us.

Expedited Shipping Services

For those requiring their items sooner, we provide expedited shipping options:

• Standard: Anticipate delivery within 10 days.
• Premium: Expedite delivery to within 3 days.

Upon selecting an expedited shipping service and finalizing your purchase, we will furnish you with detailed shipping information, including a tracking number to monitor your order’s journey.

Please note, all provided delivery times are estimates, subject to variation based on location and the specific logistics provider employed. Our choice of carriers typically includes industry leaders such as UPS, FedEx, or DHL, ensuring reliability and peace of mind.

International Shipping

Our services span globally, allowing customers worldwide to enjoy our unique selection of goods. Collaborating with esteemed international carriers guarantees that your order arrives safely and efficiently. Be advised, international shipments may incur customs and import duties, contingent upon the destination country’s regulations.

Handling Order Delays

We recognize the importance of timely delivery. Nonetheless, unforeseen delays can occur due to customs hold-ups or carrier issues, beyond our direct control. In such events, we promise to keep you informed and endeavor to resolve the delay, ensuring your order’s prompt arrival. Your understanding and patience in these instances are greatly appreciated.

Easy Returns

Your satisfaction is our priority. Should any aspect of your purchase not meet your expectations, we have established a straightforward return process for your convenience. For comprehensive details on initiating a return, kindly refer to our Return Policy.

Reach Out to Us

Should you have any inquiries or require assistance with your order, our customer service team is readily available to provide support:

Hands of Morocco

Email: contact@handsofmorocco.com
Phone: (+212) 07-0888-1110 (MA) (WhatsApp)
We are available Mon – Sun / 9:00 AM – 8:00 PM (GMT+1).